Shipping Policy
Order Processing
- Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Due to the nature of refrigerants, all shipments comply with applicable safety and regulatory requirements.
Shipping Methods & Carriers
- We work with trusted carriers experienced in handling refrigerants, which are classified as hazardous materials and require special handling.
- A tracking number will be provided via email once your order has shipped.
Shipping Charges & Delivery Times
- Shipping charges are calculated based on weight, dimensions, and destination. For orders exceeding a specified amount, free shipping may be available.
- Domestic orders typically arrive within 3-7 business days. International orders may take between 7-21 business days, subject to customs and local regulations.
- Please note that unforeseen delays may occur due to weather, regulatory inspections, or other factors beyond our control.
Returns & Refunds Policy
Your satisfaction is our top priority. If you encounter any issues with your purchase, please review our guidelines below:
Eligibility for Returns
- Products must be returned unused, in their original packaging, and free from damage or tampering.
- Due to strict safety regulations, certain refrigerant products may be non-returnable. Please contact us if you have any questions regarding your specific item.
Return Window & Process
- Returns must be initiated within 30 days of delivery.
- To start a return, please contact our Customer Service team with your order number and a brief description of the issue. We will issue a Return Merchandise Authorization (RMA) number and provide detailed instructions on how to proceed.
Refunds & Exchanges
- Once we receive and inspect your returned item, you will be notified of your refund status.
- Approved refunds will be credited to your original payment method within 5-7 business days.
- If you prefer an exchange, please indicate this when initiating your return. Availability of a replacement item will be confirmed at that time.
Return Shipping Costs
- If the return is due to a defect or an error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping fee.
Contact Us
If you have any questions or need further assistance regarding shipping or returns, please contact our Customer Service team at:
Address: 2232 E Rose Garden Loop, Phoenix AZ 85024
Email: chris@calltwistedmetal.com
Phone: (615) 579-5928
Thank you for choosing Twisted Metal Refrigerants. We appreciate your business and look forward to serving you again!